Privacy policy
We consider your privacy important and attach great importance to the protection of your personal data during collection. Your data is collected and used in a secure manner in accordance with European Privacy legislation.
When you order something from our webshop, we need some information from you so that we can process and deliver this order. We attach great importance to your data and take care of it. We explain below what we do with your personal data and why we need it.
Our privacy policy may change over time, so we recommend that you check back regularly. This way you are always informed about what is happening with your data.
Who is responsible for processing your personal data?Made by Lady Kat
Koning Albertlaan
9080 Lochristi
When does this privacy policy apply to you?
This privacy policy will apply to you when you choose to use our webshop.
What is personal data?Personal data is any data that contains information about you, as an individual. This includes, for example, your name, address, telephone number, e-mail address, IP address, etc.
On what legal grounds are we allowed to use your data?Since you have entered into a contract with Made by Lady Kat, we will need some information from you. Made by Lady Kat will therefore use your data on the basis of the following legal grounds:
- Orders
- Delivery
- Return and repair
- In return
- Contact our customer service
- …
Made by Lady Kat reserves the right to use your data with the aim of giving you an even better experience when using our webshop. We do not lose sight of your right to privacy. This is true for:
- Product reviews
- Customer satisfaction survey
- Newsletter & email
- Actions
- personal advice
- Account
- Social media
- ….
Made by Lady Kat may also be required by law to use your data, for example when there is a suspicion of fraud.
Who has access to your personal data?The personal data you entrust to us will only be shared with other parties if this is necessary for good service. This concerns the following parties: the delivery services, payment partners, suppliers or repairers as well as IT service providers. You may therefore find a message from us in your mailbox with some interesting discounts or tailor-made offers.
You do not have to be afraid of an overload of emails from other parties, Made by Lady Kat will only pass on your data to the parties that collaborate with Made by Lady Kat to offer you the best possible service.
The data you entrust to us is stored securely on our servers, which are equipped with strict security measures.
How long do we keep your data?
Your personal data will not be kept in our custody for longer than necessary. When we no longer need your data, we will delete this data.
Made by Lady Kat adheres to the following deadlines for deleting your data:
- Recorded telephone conversations are deleted after 30 days, unless Made by Lady Kat has a legal obligation to keep them for longer.
- Customer accounts that are no longer active are deleted after 7 years from the last login.
- The administrative information such as your invoice, payment and order details will be deleted after a period of 7 years.
- If you have agreed that we may send you a newsletter or personalized messages, we will keep this consent for 5 years.
- We store data to combat fraud for an indefinite period.
What are your rights?
You remain in control of your own data at all times. You can therefore always contact Made by Lady Kat by email or post to request, change, delete or limit the use of your data. Made by Lady Kat attaches great importance to your data and treats it with the greatest respect and care.
- Right to information: You as a customer have the right to know what happens to your personal data. That is why we have tried to explain to you in this privacy policy what happens to your personal data and how we handle it.
- Right of access: You have the right at any time to request access to the data we have that applies to you. We try to process requests for access within 30 days. You can consult your data at any time when you log in to your account.
- Right to correction: You have the right to have your data corrected at any time if it is no longer correct or is outdated. You can change or correct your information at any time when you log in to your account.
- Right to object: If you believe that we are not processing your data correctly, you always have the right to object. You can indicate at any time that you no longer wish to receive personalized emails/post. You can unsubscribe via the link provided in every email.
- Right to portability of personal data: You have the right at any time to receive the data that you have entrusted to us before concluding an agreement, so that you can store this data yourself. This includes your name, address and place of residence details and your order history.
- Right to restrict processing: You have the right to request that we restrict the processing of your personal data. We will therefore only store your data and no longer use it.
- Right to delete account / right to be forgotten: If you no longer wish us to have your personal data, you can request us to delete your personal data. We will then delete all data that applies to you, except for the data that we are required to keep by law.
- Right to file a complaint: If you believe that we are not handling your personal data correctly, you always have the right to file a complaint. However, if you have a complaint about the way we handle your personal data, we will be happy to resolve this with you. You also have the right to file a complaint with the competent authorities.
To ask?
If you have any questions about the way Made by Lady Kat handles your personal data, you can always contact Made by Lady Kat .
